Please read carefully and understand.
Privacy Policy
This Privacy Policy describes how Swahili language school “we” collects, uses, and discloses personal data when you visit our website, use our services, or otherwise interact with us.
1. Information We Collect
- Personal Information: We may collect personal information such as name, email address, postal address, and phone number when you provide it to us voluntarily.
- Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and other usage data.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website.
2. How We Use Your Information
- Provide and Maintain Services: We use the information we collect to provide and maintain our services, communicate with you, and personalize your experience.
- Improve Our Services: We analyze usage data to improve our website, products, and services.
- Marketing: With your consent, we may use your contact information to send you promotional materials and offers.
- Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from authorities.
3. Data Sharing and Disclosure
- Service Providers: We may share your information with third-party service providers who assist us in operating our website or providing our services.
- Legal Requirements: We may disclose your information when required by law or to protect our rights or the rights of others.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
5. Your Rights
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You may request that we correct any inaccuracies in your personal data.
- Erasure: You may request that we delete your personal data under certain circumstances.
- Restriction: You have the right to restrict the processing of your personal data under certain circumstances.
- Objection: You may object to the processing of your personal data under certain circumstances.
6. Security
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised Privacy Policy will be effective when posted.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at https://www.swahililanguageschool.com/contact-page/
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
